Poolman app privacy policy

How the Poolman app handles your personal data

Last updated 5 November 2026

Who we are

J.D.Pools Co., Ltd. (2184-2186, 2192 New Petchaburi Rd., Bangkapi, Huaykwang, Bangkok 10310) is the data controller for personal data collected through the Poolman app, offered under the name Pool Pro&Lab.

This policy covers the app only. The poolproandlab.com website has its own privacy policy.

What we collect

Your account: name, email, mobile number and chosen language. Google's Firebase Authentication handles your password; we never see it.
Your pool: address, map position, area, pool size and type, equipment such as the filter, robot or salt system, access details such as a gate code, and pool photos.
Your service: plan, visit dates, visit reports (checklist, water readings, notes and photos) and the payments our office records (amount, method, reference and date). We don't collect card details.
Chat: the messages you send in the app.
Location: see the Location section below.
Your device: a notification token, device type, app version, and a record of the notifications sent to you.
If you work with us as a pool technician: identity documents and photos of them, a bank account for payment, your service area, and your work record, including chemicals used.

Location

Customers: the app uses your phone's location only when you choose to use it to place your pool on the map. We don't track customers.
Pool technicians: the app shares your location while you're online or on a job, including when it's running in the background.
A customer sees a technician's location only during that customer's own visit, and we delete the last position when the job ends.

You can turn off location access in your phone's settings.

How we use it

To run your account and sign-in.
To schedule and carry out pool care.
To show who's coming, tell you when the technician is on the way, and send the report after each visit.
To let you chat with your technician, and to send notifications.
To show what's owed and record payments.
To answer questions, measure service quality, and keep the system secure.

We use your data to provide the service you asked for, use your phone's location under the permission you give, use data under our legitimate interests to measure service quality and keep things secure, and keep financial records as the law requires.

Who we share it with

The technician looking after your pool: your name, pool address, access details, how to reach you, and chat messages.
The customers you serve, if you're a technician: your name, photo, location during the visit, and chat messages.
Our staff who run the service.
The service providers that help us run things: Google Firebase (sign-in, chat, live location and notifications), Apple (notifications and maps on iPhone), Neon (database) and Vercel (the app's server and photo storage).
Public authorities, when the law requires it.

Some of these providers store data outside Thailand.

We don't sell your data, and the app has no advertising or analytics trackers.

How long we keep it

We keep your account, pool, visit and payment details while your account is active, and nothing is deleted automatically.

The app has no delete-account button yet. To delete your account or data, contact us through the channels below. We'll do it and confirm within 30 days, except for what the law requires us to keep, such as tax and accounting records.

Security

The app's connections are encrypted, photos are kept in private storage, and users see only what relates to their own account and jobs.

Your rights

Under the Personal Data Protection Act B.E. 2562 (2019) you can:

Ask for access to, and a copy of, your data
Ask us to correct it
Ask us to delete it, restrict it, or object to its use
Ask us to transfer it to someone else
Withdraw any consent you gave
Complain to the Office of the Personal Data Protection Committee

To use any of these, contact us through the channels below.

Changes

If we change this policy, the new version and its date will appear on this page.