Privacy policy

How Pool Pro&Lab handles the personal data you give on this website

Last updated 4 November 2026

Who we are

J.D.Pools Co., Ltd. (2184-2186, 2192 New Petchaburi Rd., Bangkapi, Huaykwang, Bangkok 10310) is the data controller for personal data collected through poolproandlab.com, under the name Pool Pro&Lab.

What we collect

When you send a form (water test booking, services, contact or franchise): your name, phone number, email, province or area, the service you choose and your message.
When you visit: the pages you view, device and browser details, approximate location from your IP address, and cookies (see Cookies).
When you contact us on LINE, by phone or by email, that conversation is also subject to that provider's own terms.

How we use it

To answer your enquiry, arrange a water test or service, and send the quote you ask for.
To measure and improve our website and our advertising.

We use form details to act on your request, and visit data on the basis of our legitimate interest in measuring our website and advertising.

Who we share it with

Only the service providers that help us run things:

Our customer management system, which receives form enquiries.
Vercel, which hosts the website.
Google (Tag Manager, Analytics and Ads) and Meta (Facebook pixel), for measurement and advertising. When you send a form we may share your email with Google in hashed (encoded) form to measure our ads.

Some of these providers store data outside Thailand, including Google, Meta and Vercel.

How long we keep it

We keep your enquiry and contact details in our customer management system with no set end date; they are not deleted automatically. You can ask us to delete yours at any time (see Your rights).

Your rights

Under the Personal Data Protection Act B.E. 2562 (2019) you can:

Ask for access to, and a copy of, your data
Ask us to correct it
Ask us to delete it, restrict it, or object to its use
Ask us to transfer it to someone else
Withdraw any consent you gave
Complain to the Office of the Personal Data Protection Committee

To use any of these, contact us through the channels below.

Cookies

The site uses cookies from Google Analytics, Google Ads and Meta to count visits, measure ads and show relevant ads. You can block or delete cookies in your browser settings, and manage ads in Google's and Meta's ad settings.

Ad settings: Google · Meta · Google Analytics opt-out

Changes

If we change this policy, the new version and its date will appear on this page.