Poolman app terms of service

Who we are

J.D.Pools Co., Ltd. (2184-2186, 2192 New Petchaburi Rd., Bangkapi, Huaykwang, Bangkok 10310) provides the Poolman app and the pool-care service under the name Pool Pro&Lab. By using the app, you agree to these terms.

The service

• The service costs ฿3,000 a month, chemicals included.
• A technician visits once a week to clean and maintain the pool and test the water.
• You get a report in the app after every visit.
• Repairs and replacement equipment aren't included.

Paying

• You pay monthly by PromptPay or bank transfer, or in cash to the technician at a visit. The app doesn't take payment itself; our office records it.
• If a month is still unpaid 3 days after it's due, we stop scheduling new visits until it's paid.

Visits

• Please make sure the technician can reach the pool on the scheduled day.
• If a visit can't happen, we try to move it to another day that week. If we can't, it's recorded as missed, with the reason, and there's no refund or credit.

Cancelling

You can cancel in the app. The service ends at the end of the month you've paid for, and there's no refund for part of a month.

Your account

• Give accurate details and keep your password private.
• Use the app and chat politely and lawfully. We may close accounts that misuse them.

Personal data

The Poolman app privacy policy explains how we handle your data.

Changes and governing law

If we change these terms, we'll show the new version and date on this page. Thai law governs these terms.

Contact

• 081 844 5564
• LINE
• info@poolproandlab.com